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Get an account balance

Account balances and withdrawing a credit balance.

If you have an automatic payment set up to pay for services at Totara Health, you can request an account balance by phoning your clinic.

Hastings Clinic:  Phone 873 010 or call free 0800 222 757 

Flaxmere Clinic: Phone  873 9024 or call free 0800 222 757

You can come into Totara Health to withdraw a credit balance provided that you have sufficient money in your account. 

When withdrawing a credit balance you will be asked:

  • To provide your name, address and date of birth
  • To provide photo identification e.g. drivers license, passport

The maximum amount of cash to be given out is $50 during the week. Any amount greater than $50 will be paid via bank to bank transfer. You will need to provide the name of your bank and your bank account number. We do not process refunds on weekends or public holidays.