News

We're Hiring!

We have several roles available across our busy general practices. If you are looking to join a thriving and friendly healthcare team working to support the Hastings community then please don't hesitate to get in touch.

 

Primary Care Practice Assistants 

We are looking for two, part time Primary Care Practice Assistants to join our busy general practices in Hastings and Flaxmere. The hours for both roles are 15 - 20 hours per week and you must be able to start work at 8am each day.

Apply or find out more here

 

Practice Nurse

We are looking for one permanent and two fixed term (12 month contract) practice nurses to support our busy general practice. These roles include occasional weekend work. In terms of total hours, there is some flexibility for the right person and we will consider candidates wanting 20-32 hours per week.

The permanent position is ideally 32 hours per week and will be involved in all areas of practice nursing. The two fixed term roles are flexible in terms of hours but are primarily to support flu and covid vaccination activity between April 2021 and April 2022.

Apply or find out more here


 


 

Tōtara Health at Level 2 and Beyond

Kia Ora whanau,

The world has changed dramatically over the last several months and we are sure you are all looking forward to resuming normal activities over the coming weeks and months. We need to update you on how things may be different in terms of how Tōtara Health will continue to care for you in the future if we return to Level 2 or beyond.

In level 2 our clinics will continue to be by appointment only and entrance into our buildings will be tightly controlled. These measures are to keep you and our team safe.

Please continue to call ahead and our team will ensure you receive the service you need. As always you can reach us on 0800 222 757, Seven days a week. Our phone lines are open from 8am each day during the week and 8:30am Saturday and Sunday.

Consultations

We are now offering a choice between the convenience of a telephone consultation or a face to face consultation for people that require it. Please let our customer service team know when you call, if you have a particular preference for one or the other of these options. Our team will be able to tell you when the next available telephone consult or face to face consult is with your doctor.

If you need to be seen on the day you call because you have an acute medical issue, you will be booked a call back from a doctor who will be able to assist you and book you into our acute clinics if needed.  

If you have cold or flu symptoms we ask that you let our customer service team know so they can arrange for a nurse to call you back and discuss your symptoms. If you need a Covid-19 test, the nurse will book you in to be tested.  Please do not come into our clinics if you have cold or flu symptoms unless you are instructed to come in by a member of our staff. The staff member will explain where to go when you arrive if you are being tested for Covid-19 or seen by our respiratory doctor.

In all cases, if the clinician is able to assist you on the phone without the need for you to come in, you will be charged for the phone consultation. If you are booked an appointment or a covid-19 test you will not be charged for the call.

Prescriptions

Prescriptions can be arranged over the phone or using Manage MyHealth as before and sent directly to the pharmacy. We are unable to offer prescriptions to pick up during level 2 and throughout winter. We have two services for ordering prescriptions:

  • Standard – available within 48-72 hours. If you order before 12pm, the prescription will be available at the pharmacy after 5pm the NEXT day.
  • Urgent - order before 12pm and we will have this available at the pharmacy after 5pm.

Enrollment

If you want to enrol with us you can still do so. Call us on 0800 222 757 and our customer service team will send you the forms in the post, or email them to you if you are able to print them out. You will then need to fill in the forms and return them with copies of your identification.